Sales Policy – CONNECTVIRAL

Effective Date: February 28, 2025

At CONNECTVIRAL, we strive to provide high-quality products and exceptional customer service. Our Sales Policy is designed to outline the terms and conditions for purchasing products from our website and ensure a seamless shopping experience for you. By making a purchase from us, you agree to the following terms.

1. Product Availability

We make every effort to ensure that the products displayed on our website are available for purchase. However, due to varying factors such as demand and stock levels, we cannot guarantee product availability at all times. If an item is out of stock, we will notify you promptly and offer the option to:

  • Wait for the product to become available again.
  • Choose a similar product as a replacement.
  • Receive a full refund for the item if it cannot be restocked.

2. Pricing and Payment

Pricing:
All prices listed on our website are in USD and include applicable taxes unless otherwise stated. Prices are subject to change without notice. We reserve the right to adjust prices in the event of errors or unforeseen changes in market conditions.

Payment Methods:
We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as specified on the checkout page

Payment must be completed before an order is processed. If there is an issue with payment processing, we will contact you to resolve the issue.

3. Order Confirmation

After you place an order, you will receive an order confirmation email with the details of your purchase. This email confirms that we have received your order and are processing it. Please note that this confirmation does not guarantee that the product will be shipped immediately, as orders are subject to stock availability and payment authorization.

4. Shipping and Delivery

Shipping Costs:
Shipping costs are calculated during the checkout process based on the delivery method selected and the shipping destination. We offer various shipping options, including standard and expedited shipping.

Order Processing Time:
Orders are processed within 1-2 business days after payment is confirmed. Delivery times may vary depending on your location and the shipping method chosen. Please refer to our Shipping Policy for detailed delivery timeframes.

International Shipping:
Currently, we offer shipping to the United States and select international destinations. Additional duties and taxes may apply for international orders and are the responsibility of the customer.

5. Sales Taxes

Sales tax will be applied to orders as required by law based on the destination of the shipment. Sales tax is automatically calculated during the checkout process. The final price displayed at checkout will include any applicable taxes.

6. Order Cancellations

Once an order is placed, we strive to process and ship it as quickly as possible. However, if you wish to cancel or modify your order, you must contact us within 24 hours of placing the order. After this period, we cannot guarantee cancellation or modification as your order may already be in the fulfillment process.

If your order has already been shipped, you may need to follow our Return Policy for a refund or exchange.

7. Discounts and Promotions

Occasionally, we offer discounts, promotions, or special deals. These offers may be subject to specific terms and conditions, such as minimum purchase amounts or product exclusions. Promotions cannot be combined with other offers, and their availability may be limited by time or stock levels.

Promo Codes:
If you have a valid promo code, you can enter it at checkout to receive the applicable discount. Promo codes cannot be applied after an order is placed.

8. Customer Support

We are committed to providing excellent customer service. If you have any questions or concerns about your order or products, please reach out to us. We are happy to assist with any issues related to product inquiries, shipping, or returns.

You can contact us via:

9. Warranty and Liability

CONNECTVIRAL offers a limited warranty on products to cover defects in manufacturing or material. If your product is defective, please contact us within 30 days of receipt to initiate a return or exchange.

We are not responsible for any damages resulting from improper use or care of the product. The warranty does not cover damages caused by accidents, misuse, or modifications to the product.

10. Returns and Refunds

Our Refund and Return Policy provides details on how to return or exchange items and request refunds. Please refer to the return guidelines in our Refund and Return Policy for the full process and eligibility.

11. Changes to This Sales Policy

CONNECTVIRAL reserves the right to update or modify this Sales Policy at any time. All changes will be posted on this page with the revised effective date. We encourage you to review this policy regularly to stay informed about any changes.

12. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. By purchasing from our website, you agree to resolve any disputes through binding arbitration or in the courts located in Harlingen, Texas.

Contact Us

If you have any questions about this Sales Policy or need further assistance, feel free to contact us: