Payment Policy – CONNECTVIRAL

Effective Date: February 28, 2025

At CONNECTVIRAL, we are committed to offering our customers a smooth and secure shopping experience. This Payment Policy outlines the available payment methods, billing information, and other related details regarding the processing of payments on our website.

1. Accepted Payment Methods

We offer multiple payment options to provide flexibility and security for our customers. You can choose from the following payment methods:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can pay securely using your PayPal account. This method provides added protection and is an easy way to complete transactions.
  • Apple Pay & Google Pay: For customers using mobile devices, we offer fast and secure payment options via Apple Pay and Google Pay.

2. Currency

All prices on the CONNECTVIRAL website are listed in US Dollars (USD). If your payment method is in another currency, your card issuer or PayPal will automatically convert the amount to your local currency, and any additional conversion fees may apply.

3. Order Confirmation and Authorization

Once you place an order, you will receive an order confirmation via email with the details of your purchase. This confirmation serves as a receipt of your transaction. However, please note that this is not an order shipment confirmation.

We perform authorization checks on the payment method used to ensure that the card is valid and that the payment information is correct. If the payment cannot be authorized for any reason, your order will not be processed, and you will be notified immediately.

4. Payment Security

We prioritize the security of your personal and payment information. All transactions on our website are processed using SSL encryption to protect your data. We also comply with the highest industry standards, including PCI-DSS (Payment Card Industry Data Security Standard), to ensure secure payment processing.

Your payment details are never stored on our servers and are only used for transaction processing. For additional security, we may ask you to verify your payment information if needed.

5. Billing Information

When making a purchase, you must provide accurate billing information, including:

  • Full Name
  • Billing Address
  • Phone Number
  • Email Address
  • Credit/Debit Card Information or PayPal Account Details

It is your responsibility to ensure that this information is correct. Any errors or discrepancies may result in delays or issues with your order processing. If there is an issue with your payment, we will contact you for clarification.

6. Sales Tax

Sales tax may be applied to your order, depending on your shipping address. This tax is automatically calculated during checkout. CONNECTVIRAL collects sales tax in compliance with local tax laws and regulations. The applicable tax rate will be included in your final total at checkout.

7. Payment Processing Times

  • Credit/Debit Cards: Payments are processed immediately when the order is placed. However, authorization may take additional time based on your bank’s processing times.
  • PayPal: Payments via PayPal are processed instantly, and your order will be confirmed immediately after payment.
  • Apple Pay & Google Pay: These mobile payment options process payments in real-time, and your order will be confirmed right away.

8. Order Cancellation

If you need to cancel your order after the payment has been processed, please contact our customer service team as soon as possible at contact@connectviral.xyz. Once an order is shipped, it cannot be canceled. Please refer to our Refund and Return Policy if you need to return an item after it has been delivered.

9. Payment Disputes

If you dispute any charges made to your payment method, please contact our customer service team at contact@connectviral.xyz. We will review your claim and provide you with assistance to resolve the issue.

If a payment dispute is raised, your account may be temporarily suspended until the matter is resolved.

10. Fraud Prevention

We take fraud prevention very seriously. To protect both our customers and CONNECTVIRAL, we reserve the right to:

  • Reject orders that appear suspicious or fraudulent.
  • Request additional verification for orders with high-value transactions or unusual shipping addresses.
  • Block customers who attempt to make fraudulent payments or engage in dishonest activity.

11. Changes to the Payment Policy

CONNECTVIRAL reserves the right to modify or update this Payment Policy at any time. All updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this page periodically to stay informed about any changes.

12. Customer Service

If you have any questions or concerns regarding your payment, please contact our customer service team:

We are available to assist you Monday through Friday, 9 AM – 6 PM (CST).